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Refund Policy

Disclaimer

Last Updated: 19th March 2025

At Cellar 8T Whisky, we take great pride in providing high-quality whisky blends. Due to the nature of our products, we have a strict refund policy in place to ensure fairness while maintaining high standards of quality and safety.

The Basics

Non-Refundable Products
As our whisky is custom-blended to order, we do not accept returns or offer refunds unless there is a verified issue with your order. 
This includes: 

  • Changes of mind after purchase

  • Dissatisfaction with taste preferences

  • Incorrect orders placed by the customer


Refund Eligibility
We accept returns under specific circumstances. If your bottle arrives in an unsatisfactory condition we will gladly issue a full refund or send a replacement. To qualify for a refund or replacement, you must notify us within 48 hours of receiving your order.
 
Refunds or replacements may be considered under the following circumstances:

  • You receive the wrong product due to an error on our part

  • The product arrives damaged or defective

  • There is a quality issue that affects the integrity of the whisky


To qualify for a refund or replacement, you must:

  • Contact us within 48 hours of receiving your order

  • Provide clear photographic evidence of the issue (damaged bottle, incorrect label, etc.)

  • Retain all original packaging for potential return if required


How to Request a Refund or Replacement
If you believe your order qualifies for a refund or replacement, please follow these steps:

  • Email us at info@cellar8twhisky.co.uk with your order number and a description of the issue.

  • Attach photographic proof of the problem.

  • Our team will review your request within 5 business days and respond with further instructions

 

The Process

Refund Process

  • If approved, refunds will be issued to the original payment method within 7-14 business days.

  • If a replacement is offered, we will arrange for a new bottle to be shipped at no additional cost.

  • Refunds do not include shipping fees unless the error was on our part.

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Cancellations

Due to the custom nature of our whisky, once an order has been processed, it cannot be canceled. Please double-check your selections before completing your purchase.

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Contact Us

For any refund inquiries, please reach out to our customer service team:

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We appreciate your understanding and support of Cellar 8T Whisky.

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